End-to-End Loan Management System: Origination to Servicing 

End-to-End Loan Management System: Origination to Servicing 

Vergent is an end-to-end loan management system that provides a single database for the entire customer journey. There are no data silos, no sync errors, and no “swivel-chair” processes between separate loan origination system and loan management system vendors. You’ll have one vendor, one contract, and one support team instead of being forced to juggle multiple integrations. With Vergent as your turnkey lender solution, you’ll also gain complete visibility throughout the entire loan lifecycle, allowing you to track the performance of a loan from the initial marketing lead all the way through to receipt of the final payment.  

Seamless Origination and AI Decisioning

Built with advanced artificial intelligence decisioning tools, Vergent can dramatically reduce the time loan origination takes. In many cases, automatically reviewing applications with machine learning algorithms and your underwriting rules can reduce the time-to-fund by as much as 70%.  

Our loan origination software also provides you with the flexibility to accept applications via mobile device, web, or the Retail Portal at your physical branch locations. All these applications feed into the same decision engine. Once the loan is approved, the account is instantly live in the Servicing module with zero manual re-entry.

System Capabilities:

• Customer Lead Sourcing (From: Lender’s Website, Customer Portal, QR Code, Retail or Dealer Portal, Lead Provider, Pay-Per-Click Ad, or Brick and Morter Storefront) 
• Customer Application 
• Fraud, Validation, KYC, Decisioning, & Underwriting 
• Document Review & eSignature 
• Loan Funding 

Intelligent Servicing and Borrower Experience  

Vergent LMS features a 360-degree borrower view, giving your customer service agents the ability to see the entire history of each loan in a single digital lending dashboard. By providing origination documents, payment histories, and more right at their fingertips, agents can resolve inquiries much faster than with traditional methods.  

Our platform also makes the borrower experience much smoother and more convenient, thanks to our Borrower Portal and integration with Omnia. The portal gives borrowers the opportunity to check their balances, make payments, and view their statements from virtually anywhere, reducing the burden on your call center. With Omnia’s embedded text and payment functions, your agents can send payment reminders and collect funds without ever leaving the servicing screen.

System Capabilities:

• Automated Text & Email Communications 
• Central Servicing 
• Payments & Collections 
• Reporting & Data Analysis 
• General Ledger Export 
• Omnichannel Marketing 

Automated Collections and Asset Recovery   

Thanks to Vergent’s workflow automation features, accounts are automatically routed into specific collection queues based on pre-determined real-time triggers. This ensures no delinquent accounts fall through the cracks and you can receive more payments on time. Vergent also automatically enforces contact frequency rules set forth by individual states as well as the CFPB, helping protect you from regulatory risk during the collection phase. Vergent’s position as a true end-to-end solution means it also includes tools for late-stage lifecycle management that include repossession assignment and charge-off accounting.  

Analytics, Reporting, and Compliance 

Unlike legacy lending systems that only offer batch reporting, Vergent LMS delivers real-time visibility. Lenders can see portfolio performance, origination volume, and delinquency trends in an instant. With SOC 1/2/3 certification, Vergent also provides you with the secure choice for handling borrowers’ sensitive financial information. Your operations teams also gain the ability to slice and dice data without IT intervention thanks to more than 400 standard reports and the built-in Custom Report Builder.