News & Insights

The Impact of the CFPB’s Regulation F on Creditors It’s been a month now since the implementation of Regulation F. If, as a creditor, you haven’t made the necessary changes…

What Can Artificial Intelligence Do For Me? (Part 2)   "Computers are useless. They can only give you answers." -Pablo Picasso (1964) In the last post on this topic, I…

Post-Pandemic Credit Decisioning: Be Careful!!! Consumer credit is one of the many financial services that continues to change since the pandemic making credit risk decisioning and data analytics even more…

What Can Artificial Intelligence Do For Me? (Part 1)   "We are stuck with technology when what we really want is just stuff that works." -Douglas Adams, The Salmon of…

5 Best Practices for Lenders in 2022  In any given year, many lenders are concerned with regulatory changes that the lending industry may face. Regardless of what new regulations come about, there are…

Compliance Corner with Allan Fried According to recent reporting, Lenders are struggling to manage simple processes that the CFPB has outlined in their ongoing guidance. In this summer’s CFPB Highlight…

In Part 3, Patrick Carpenter continues to answer the question... "What is Artificial Intelligence?"   There are lots of ways to try to answer the question of what makes human…

Though your Decision Engine and Loan Management Software (LMS) can offer great benefits individually, the best benefit to your business and your customers comes when they are well integrated. If…

The last decade has seen an increasing online shopping trend: the emergence and now dominant presence of Amazon and other ecommerce platforms. With the success of digital shopping, the rise of online lending has also spawned many…

Who am I and what am I talking about? “Thinking is the hardest work there is, which is the probable reason why so few engage in it.” – Henry Ford,…

The customer experience for financial services must take priority. How your customer experiences your loan process will determine if they return to your business. If your loan process starts with…

You know one of the most important parts of your lending process is the customer experience. Customers today value speed and convenience over all else. If you can’t seamlessly provide…

What is Software Quality Assurance? A software quality assurance (SQA) department is the last set of eyes on a product or service before it reaches the public. A QA team…

Omnichannel lending means that lenders can provide loans “in all ways or places.” “Omni” is derived from the Latin word “Omnis” meaning “in all ways or places.” The channel is…

What is Automation? Automation is a term used frequently in the technology industry. We all vaguely understand what automation means, but you may not know exactly how it works. When…